Service Desk
Level 1 & 2 support for everything IT, suited to your organization’s culture. A single-point-of-contact for your users and for your customers. Include and deliver exceptional IT customer-centric service.
Everyone expects fast, expert response when issues inevitably occur!
Internet connection or e-mail service interruptions, e-mail failures, inoperable servers or other incidents involving the IT infrastructure can cause numerous downtime issues, affecting a company’s image.
We can take charge of the entire service desk/ support processes in order to minimize the impact of IT infrastructure incidents, covering the installation, configuration and management services, as well as associated consulting services.
We are available 24/7 and we already providing our support to businesses in Europe and the US.
We are available 24/7 and we already providing our support to businesses in Europe and the US.
Whether we are servicing your IT infrastructure, corporate resources or dedicated applications, we provide real-time tracking and performance monitoring of the assets in our management.
Our platforms provide automatic conversion of incident e-mails into tickets, ticket management, automatic routing towards experts and consultants, prioritization, automated take-over, resolution notifications, as well as monthly reporting of incidents at different levels using customized reporting.
Our platforms provide automatic conversion of incident e-mails into tickets, ticket management, automatic routing towards experts and consultants, prioritization, automated take-over, resolution notifications, as well as monthly reporting of incidents at different levels using customized reporting.
