Custom Software

We are focused on understanding our the needs of each client, the particularities of each different type of project, stakeholders’ dynamics, working environments and focus on defining a perfect delivery methodology.

This stage is a fundamental part of any software development project aimed at providing a custom solution. Working in Agile, this stage is repeated throughout the project, with each sprint, with the purpose of translating the needs of the client into working user stories that can be developed next. Working in Waterfall, this stage sits at the beginning of the project and its purpose is to provide a development blueprint for the whole solution.

There is high-level planning and there is detailed planning. Each project has its own major milestones that we adhere to. In Agile projects, most detailed planning is done sprint-to-sprint, taking into account priorities defined with our clients. In Waterfall projects, detailed planning is done beforehand, and the complex dependencies that result are taken into account when agreeing the final schedule with the client.

As part of the Business Analysis stage, we deliver clickable mockups and we thoroughly discuss UX with our clients. We work with UI and UX agencies and we also have in-house consultants and designers. We either adhere to our client’s vision or we can recommend and implement our own.

Software developers closely follow the specifications and user stories for front-end, back-end, services, and integration components to be developed, writing beautiful code. Team Leads ensure optimal solutions are deployed, correct frameworks are used and provide guidance throughout the development process. Experienced Delivery Managers supervise and coordinate the entire effort and constantly communicate with Project Managers to keep the client up-to-date.

Each workflow, functionality, control, module and application are tested in both manual and automatic testing environments. Bugs are identified and sent back to the backlog. Flows are documented and revised. The QA team is in constant contact with developers, delivery managers and project managers, ensuring company-wide, real-time transparency with regards to any project’s quality rating and ensuring as few bugs as possible make it to the UAT.

Client feedback is incorporated into the project. For Agile, every sprint results in a demo and all feedback is carried forward to the next stages. For Waterfall, milestones for feedback are built into the implementation plan from the get-go. Our Project Management versus Delivery Management philosophy ensures the channels are always open and client feedback is constantly considered.

We design the entire configuration of all infrastructure components. We can deliver the infrastructure ourselves or we can work with the client’s IT team. We design and maintain both the test and the production environments. We cover data migration, system cutoff, rollout and rollback, performance monitoring, user training and documentation.

We make sure that everything runs exactly as it should on a daily basis. We monitor the operating parameters of the systems and we carry out periodic maintenance. We check and maintain back-up plans, we monitor storage usage, data traffic and related costs. We upgrade the systems when necessary. We provide modern helpdesk tools and our dedicated support teams manage every detail throughout a project post-implementation lifecycle – technical support issues, bug reporting and fixing, change request management, special requests and more.